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Policies
Our goal is to exceed your expectations and deliver your desired results. We have a team of stylists with different experience and pricing levels to meet your needs.
Long and/or thick hair may result in an extra charge.
All credit card transactions will be charged a 3.7% processing fee.
Prices are subject to change at any time without notice.
Color processes such as balayage, fashion colors, and color corrections can take multiple visits to achieve your desired end result. Results vary and prices vary based on starting point and desired result. Our color and texture services are only guaranteed when using our recommended products and home care. If your needs are not met during your service, redo’s and refunds will only be considered after a consultation with your service provider or an upper-level stylist. All concerns must be addressed within 7 days of the initial appointment.
24 Hour Cancellation and No Show Policy
Your appointments are very important to our team members at Hair Expressions. We understand that sometimes schedule adjustments are necessary therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Our Service Provider’s time is their livelihood.
As a courtesy, we will text/email/call and confirm your service appointments, 48 hours prior to your appointment date. However, if we are unable to reach you, know that it is your responsibility to remember your appointment dates and times to avoid missed appointments. This cancellation policy allows us the time to inform our wait list guests of any availability, as well as keeping our team members schedules filled.
You will be required to secure your appointment with a credit card. Your card will NOT be charged at the time of booking. If the appointment is not cancelled prior to 24 hours or is no-showed, your credit card will be charged 100% of the scheduled services.
We do understand there may be extenuating circumstances out of your control, if you feel your situation needs evaluation please request to speak to someone on our Management Team.
Hair Expressions Safety Policy
All guests deserve to have a peaceful and satisfying experience. For safety reasons, and to provide a relaxed atmosphere, guests will not be allowed on the salon floor or in the spa area unless they are receiving services.
Our technicians have sharp implements, glass, hot tools and chemicals; a congested area can make for a potentially dangerous environment. Safety is our #1 concern!
If you cannot comply with this policy, you may be asked to reschedule. This policy helps ensure that all guests enjoy a relaxing experience, and was created with safety in mind for yourself, your children, family and friends.
Thank you for respecting the privacy and safety of our other guests.
Please contact the salon owner if you have questions or concerns regarding this policy.
We appreciate your business and compliance with this policy!
Hair Expressions Salon & Spa